🚚 KIIKIO Shipping Information
In most cases, we process, pack, and ship your order within 3-5 business days. Most of our products are made-to-order to ensure the best quality for our customers! If an item is out of stock, we will notify you via email.
⚠ Important Notice (For Canadian Customers):
Due to delays caused by customs clearance, weather conditions, and high package volumes with some courier services in Canada, shipping may experience delays. We greatly appreciate your patience and understanding as we work to resolve these issues. Please note that the estimated delivery time may be extended by 7-12 days. Thank you for your understanding and support during this time!
⚠ Important Notice (For U.S. Customers):
Due to U.S. customs clearance policies, shipments to the United States may also experience additional delays. The extent of these delays is currently uncertain, but we are working diligently to expedite the process and ensure that our customers receive their packages as soon as possible!
Shipping Options
| Shipping Option | Delivery Time |
|---|---|
|
Standard Shipping (FREE on orders over $129) |
8-20 business days |
|
Standard Shipping ($9.9) |
8-20 business days |
|
Expedited Shipping ($21.9) |
5-12 business days |
Delivery Time (Updated January 2025)
Delivery times vary depending on your location.
You will receive tracking information via email within 3 to 5 business days after placing your order.
Contact Us
If you have any questions or wish to make changes to your order, please feel free to reach out to us:
- 📧 Email: we@kiikio.com
- 📸 Instagram: @kiikioshop
How to Find My Tracking Number?
Track your order here: https://kiikio.com/pages/checking-order.
All tracking information will be updated once the package arrives in the destination country. We will notify you as soon as the tracking number is available.
What if My Order Status Shows “Delivered” but I Haven’t Received It?
Please contact us at we@kiikio.com.
Please note, if delivery fails and the package is returned or destroyed due to an incorrect address provided by the customer, we do not offer re-shipment or refund services.
Additionally, if the package arrives at the delivery address but is lost because the customer failed to pick it up in time, we do not provide re-shipment or refund services.
Make sure to confirm your address is correct and ensure timely pickup before making a purchase.
What if There’s an Issue With My Order?
Please email us or send us a message on Instagram for the quickest response!
How Long Does It Take for a Return/Exchange to Be Completed?
We typically process returns/exchanges within 48 hours after receiving your package.
International Customers
Why Isn’t This Product Available to Ship to My Country?
Due to licensing agreements, some of our products are restricted to select countries.
How Long Will It Take for My Order to Arrive?
Orders typically arrive within 8-20 days, but delivery time may vary depending on your country and the shipping method selected.
Do I Need to Pay Duties and Taxes?
Orders include product and shipping costs only. Customs duties and taxes on international shipments are the customer’s responsibility and vary by country.
