Notice to Customers in Spain

If your parcel has been held at customs for an extended period, please don’t worry—this is normal. Recently, customs has been conducting random inspections of imported parcels, which may cause delays and result in your parcel being held for a longer time. Once the inspection is completed, customs will release it as soon as possible.

You can also contact us at any time, and we will actively follow up with the carrier and customs on your behalf. Thank you for your patience and understanding.