š KIIKIO Shipping Information
In most cases, we process, pack, and ship your order withinĀ 5-7 business days. To ensure the best quality, most of our products areĀ made-to-order! If an item is out of stock, we will notify you via email.
ā Ā Important Notice
If you do not receive shipping confirmation within the estimated timeframe, please contact us via email. We will investigate and provide an update on your package withinĀ 24 hours.
(Shipping delays usually occur when an item in your order is being restocked or produced. This does not indicate any fraudulent activity. If your order exceeds the estimated processing time, please email us immediately.)
Shipping Options
| Shipping Option | Delivery Time |
|---|---|
| Standard Shipping (FREE on orders over $159) |
8-20 business days |
| Standard Shipping ($9.9) |
8-20 business days |
| Expedited Shipping ($21.9) |
5-12 business days |
Contact Us
If you have any questions or need to modify your order, please reach out to us through the following channels:
š§ Email:Ā we@kiikio.com
šø Instagram: @kiikioshop
Frequently Asked Questions
How can I track my order?
You will receive an email with the tracking number withinĀ 5-7 business daysĀ after placing your order.
Tracking link:Ā https://t.17track.net/en
All tracking information will be updated once the package arrives in the destination country.
The status shows "Delivered" but I havenāt received my package. What should I do?
Please contact us atĀ we@kiikio.com.
Note: If the package is returned or destroyed due to an incorrect address provided by the customer, we do not offer re-shipping or refunds. If the package is lost after delivery because the customer failed to pick it up in time, we also do not provide re-shipping or refunds. For re-shipping or refund, please contact the local carrier to provide proof of loss. Otherwise, we cannot provide further assistance.
What should I do if there is an issue with my order?
Send us an email or message us on Instagram for the fastest response!
How long does a return/exchange take?
After receiving your returned package, we will inspect and process your refund withinĀ 3-6 business days.
Why canāt this product be shipped to my country?
Due to licensing agreements, some products are only available in specific countries.
How long will it take for my order to arrive?
Shipping usually takesĀ 8-20 days, depending on the destination country and shipping method.
Do I need to pay duties and taxes?
The order price includes the product cost, shipping, and taxes. In most cases,Ā no additional fees are required.
